STOBAG AG provides a 2-year warranty on all products (plus 3 years on motors and controls) whose defects can be traced back to manufacturing, material or design defects. Defective or faulty parts will be repaired or replaced free of charge by the STOBAG AG specialist partner after consultation with STOBAG AG during the warranty period. Costs for removal and installation, shipping costs as well as travel and travel expenses will not be reimbursed to the specialist partner. Replaced parts become the property of STOBAG AG and must be stored and returned to STOBAG AG on request.

Basically excluded from the warranty are damages as well as consequential damages by / to:

• Improper installation and / or omitted or incorrect care and maintenance
• Improper start-up and operation
• Excessive use or use that does not comply with the specified performance classes (according to product specification, declaration of performance / conformity to DIN EN 13561)
• Not intended use
• Negligent or deliberate destruction
• Improperly set or incorrectly installed control / automatic or sensor systems
• Mechanical damage due to improper transport or storage
• Repairs carried out by third parties and not agreed with STOBAG AG
• Use of foreign components or modifications to the product without the manufacturer’s consent
• External influences such as fire, water, alkalis, rain, snow, storm, excessive wind load or other force majeure
• Wrinkles, white breakage (light stripes resulting from processing) and waviness which do not reduce the value and suitability for use of awning fabrics
• Wear and tear
• Glass elements, lighting systems (including electrical components and lamps), batteries and components subject to normal wear and tear (e.g. fabric)

• The ITRS guidelines apply to pre-made awning fabrics.