WARRANTY TERMS / WARRANTY EXTENSION



WARRANTY SERVICES

STOBAG AG provides a 2-year warranty on all products (plus 3 years on motors and controls) whose defects can be traced back to manufacturing, material or design defects. Defective or faulty parts will be repaired or replaced free of charge by the STOBAG AG specialist partner after consultation with STOBAG AG during the warranty period. Costs for removal and installation, shipping costs as well as travel and travel expenses will not be reimbursed to the specialist partner. Replaced parts become the property of STOBAG AG and must be stored and returned to STOBAG AG on request.

Basically excluded from the warranty are damages as well as consequential damages by / to:

  • Improper installation and / or omitted or incorrect care and maintenance
  • Improper start-up and operation
  • Excessive use or use that does not comply with the specified performance classes (according to product specification, declaration of performance / conformity to DIN EN 13561)
  • Not intended use
  • Negligent or deliberate destruction
  • Improperly set or incorrectly installed control / automatic or sensor systems
  • Mechanical damage due to improper transport or storage
  • Repairs carried out by third parties and not agreed with STOBAG AG
  • Use of foreign components or modifications to the product without the manufacturer’s consent
  • External influences such as fire, water, alkalis, rain, snow, storm, excessive wind load or other force majeure
  • Wrinkles, white breakage (light stripes resulting from processing) and waviness which do not reduce the value and suitability for use of awning fabrics
  • Wear and tear
  • Glass elements, lighting systems (including electrical components and lamps), batteries and components subject to normal wear and tear (e.g. fabric)

    The ITRS guidelines apply to pre-made awning fabrics.

    WARRANTY EXTENSION BY 3 YEARS / REQUIREMENTS AND INFORMATION ABOUT WARRANTY SERVICES
    STOBAG AG provides the possibility of a free warranty extension of 3 years for finished products, whereby there is no further warranty claim for replaced or repaired parts within these 3 years. Costs for removal and installation, shipping costs as well as transportation and travel expenses will not be reimbursed to the specialist partner. This extended warranty is subject to the following conditions:

    • The end customer must register the finished product within 90 days of delivery / installation at www.stobag.com/service/garantieregistrierung/ with the correct and complete end customer address. The address data may be used by STOBAG AG for product information and internal marketing purposes and forwarded to the STOBAG AG specialist partner for service and process optimization.
      – The address information will not be passed on to third parties.
      – The responsibility for obtaining the warranty card lies with the specialist partner.
      In the event of misuse of contact data, the 3-year warranty extension expires.
    • The warranty claim only applies to STOBAG AG original products which were manufactured in a licensed STOBAG AG production plant (special designs excluded).
    • Installation and commissioning must be carried out according to the specifications by a designated STOBAG AG specialist partner (assembly instructions are enclosed with the product).
    • Electrical installations must be carried out by a licensed electrician in accordance with specifications and country-specific guidelines.
    • Before initial use, the buyer (product user) must be instructed by the STOBAG AG specialist partner on the operation and maintenance of the product (instructions enclosed with the product).
    • Immediate inspection of faults and acceptance of the system by the purchaser.
    • The warranty only covers damage to the respective product.
    • The type label on the product must not be removed or modified.
    • In the event of a possible defect, the STOBAG AG specialist partner must be informed immediately so that he can assess the warranty claim in the first instance and clarify the further procedure (possible material inspection / assessment by the manufacturer). Therefore, it is not always possible to decide immediately whether a warranty case is involved.

      The STOBAG AG 3-year warranty extension is a voluntary manufacturer’s warranty and extends the statutory two-year warranty obligation by 3 years free of charge. Regardless of the guarantee granted, the claims of the end customer to the seller (STOBAG AG specialist partner ) remain within the scope of the statutory guarantee. To ensure proper operation of our products, please observe the information in the operating instructions and keep them together with the warranty provisions.

      Status May 2018